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Set the Right Expectations to Deliver a Great Customer Experience

Sometimes you make your customers happy by setting the right expectations.

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  • Explain that the 360-degree channel was experimental. Invite viewers to share feedback on the special channel so that we all feel like we’re part of a virtual focus group, involved in helping make the product better.
  • Keep the traditional live stream we were accustomed to enjoying so that we don’t feel like we’re having the run pulled from beneath us.

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